This document is written to share information about the Service Portal for Jira Data Center.
Service Portal for Jira Data Center
The Service Portal for Jira Data Center is an add-on product developed and maintained by CURVC Corp. It is designed to support the creation of dedicated portals for customers or internal users within Jira.
Features
The Service Portal for Jira Data Center provides functionality for users to create request tickets through a service portal, as well as features for configuring the service portal.
Service Portal Features
The features of the Service Portal are as follows:
- Custom Request Portal
- Request Classification Functionality
- Request-Type Search
- Request-Type Categorization
- Request Creation Functionality
- Request-Type Viewing Functionality
- Request List Functionality
- Shortcut Functionality
- Korean/English Language Support
- Request Panel Feature for Issues
Service Portal Configuration Features
The configuration features of the Service Portal are divided between Jira Administrators and Portal Administrators. The specific functionalities are as follows:
Jira Administrator Features
- Manage Portal Add-ons
Provide common settings such as portal activation, top menu, admin menu, issue type settings, and field settings. - Portal Main Settings
Offers features for configuring portal title, portal announcements, portal search text, background, logo image, shortcuts, and custom CSS.
Portal Administrator Features
- Category Management
Provides the ability to create and edit categories to be displayed on the portal. - Request-type Management
Offers the ability to create and edit request-types within the portal's categories.
Detailed Feature Information
The detailed features provided by the Service Portal for Jira Data Center are as follows:
Service Portal
The service portal is designed as a platform for customers or internal users to make requests, and its interface is structured as follows:
Request-types can be configured to either create issues in specific Jira projects or add external links for requests.
Creating a Request
To create a request in the service portal, select a request-type. The request-type will appear in a popup format, as shown below. The portal administrator can modify the field order and field names in the request form.
Viewing Requests
Request viewing is a feature that enables communication with the request handler after a request is made. Communication is typically carried out through comments, which support tables, images, and attachments.
Portal Administrator Settings
Category Management
Categories are used to classify request-types on the portal's main screen. Portal administrators, rather than Jira system administrators, can create and manage categories.
Request-Type Management
Request-types can be managed for each category. You can create request-types, test them in advance, and display them on the portal's main screen once they are configured as desired.
Request-Type Field Management
You can manage the input fields for each request-type. The key features for managing request type fields are as follows:
- Rename default field names
- Provide helpful guidance during input
- Set required fields
- Change the order of fields
- Configure default values for fields
Jira Administrator Settings
Users with Jira administrator permissions can perform common portal settings. The configurable options are as follows:
- Change the title
- Add announcements
- Update search descriptions
- Add footer descriptions
- Change background images
- Update logo images
- Configure shortcuts
- Set custom CSS
